NFC
Writing your Contap URL to a card
Your dashboard shows a unique tap URL for each assigned card. Write that URL to an NTAG-compatible chip with a compatible writer. The person tapping the card does not need an app.
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1. Find the tap URL
Open NFC card & QR in your dashboard. Copy the card URL shown, not the QR image URL.
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2. Open your writer
Use a compatible NFC writer app or desktop tool that supports writing a URL record to NTAG chips.
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3. Write and lock
Write the URL as an NDEF URI record. Many tools let you lock the tag afterwards; locking is optional.
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4. Test before handing over
Tap with a phone that has NFC enabled. Confirm the Contap profile opens in the browser.
Profile
Profile and publishing
Why is my profile not public?
Check three things: the profile is published, it has not been disabled by an administrator, and your account is active. A draft profile always returns a not-found page.
Which fields appear publicly?
Only fields you have completed. Individual social links have visibility toggles. Call and email buttons have separate switches, and the contact form can be turned off entirely.
How does the photo palette suggestion work?
In supported browsers, Contap reads colors from your current portrait in the browser. The suggestion is shown as a preview. Nothing changes until you choose to apply it. Saved palettes are normalized and checked for text contrast.
Can I change my profile URL?
Yes. Changing the slug changes the public link and makes the old link unavailable. Printed QR codes and existing NFC cards may need to be rewritten, so update those separately.
Analytics
Understanding your numbers
Analytics are private to you and authorised administrators. Views are deduplicated per visitor per day using a daily hashed key. Owner views and bot traffic are excluded. “Unique visitors” in the 30-day summary counts distinct daily keys, so the same person on multiple days can count more than once.
Why did views drop?
Link previews, search crawlers and messaging apps can trigger requests. Some are filtered, and others may not execute the page like a real visitor. Watch the trend rather than a single day.
What counts as a contact?
vCard downloads, calls, emails, shares, QR downloads, NFC taps and contact-form submissions. A click on a social link is recorded separately as a link click.
Account
Account and security
I did not receive the verification email.
Check spam, then request another verification link from the verification screen. If mail delivery is unavailable, contact your platform administrator. In local or staging environments, mail may be written to the application log instead of delivered.
Why was my account suspended?
Suspensions are used for security issues, policy breaches or administrative review. Contact support with your account email. A suspended account cannot sign in, and its profile is not publicly visible.
How do I delete my account?
Use Account settings → Danger zone. You will need your current password and must type DELETE. The last super admin cannot be deleted. Profile uploads are removed and the account is signed out immediately.
Someone is using my details on a profile.
Use the report link on the public profile and choose “Impersonation”. Include a way to reach you. Platform staff can disable the profile while investigating.
Still stuck?
Tell us what is happening.
Include your account email, the profile link or card code, what you expected and what happened. Do not send passwords.